When your client expects luxury in a budget hotel

I had a client recently who wanted a five-star experience in a two-star hotel — let’s just say the bedbugs weren’t on the itinerary! It’s moments like these that remind me why bespoke travel planning is so essential; sometimes, luxury is just a mindset (and a much better hotel). Has anyone else encountered a similar situation?

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I’ve had a client ask for champagne in a motel, too! Sometimes a solid itinerary is all you need to elevate the experience — have you tried suggesting local splurges instead? :bottle_with_popping_cork:.

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I know exactly what you mean about luxury being a mindset! I once had a client who was thrilled just to have local gourmet snacks waiting for them instead of room service. A little research on local gems can turn even the most basic accommodations into a fab experience.

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It’s wild how some clients think a budget hotel can serve them five-star service, right — maybe suggest a little ‘luxury supplement’ — like an upgraded breakfast or a spa day nearby! Any fun tricks you use to elevate their experience on a budget, @greta_l42?

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Clients often think they can get a diamond from a coal mine! Maybe suggest creating a ‘luxury bubble’ with added perks — like a fun local dining experience or a charming guided tour. What’s been your best workaround for managing expectations?

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