And many travel agents overlook the specifics of policy exclusions when discussing options with clients. It’s crucial to understand what isn’t covered, as this can make a big difference in managing client expectations and ensuring they have adequate protection. For instance, many plans won’t cover cancellations due to a pandemic, which is a topic we need to address more thoroughly with travelers.
And totally agree on the pandemic exclusions — it’s often overlooked. In my experience, it really helps to have a clear checklist of exemptions written out for clients before they book. Have you found any specific tools or resources that help clarify these for your clients?
It’s so true about exclusions! I had a client recently who assumed their trip cancellation insurance would cover pandemic-related issues, and it turned into a major headache when it didn’t. I always emphasize reviewing the full policy with clients beforehand.